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Privacy Policy

Last Updated: 14 August 2025

At Yorkshire Car Care (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the details you provide to us when making an online booking.

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1. Information We Collect

When you make a booking online, we may collect the following information:

  • Full name

  • Contact details (phone number, email address)

  • Vehicle details (make, model, registration number)

  • Booking date and service requirements

  • Payment details (if applicable) – these are processed securely by our payment provider and are not stored by us.

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2. How We Use Your Information

We will only use your personal information for the following purposes:

  • To process and confirm your booking

  • To contact you regarding your appointment

  • To send service reminders or updates

  • To improve our services and customer experience

  • To comply with legal and regulatory obligations

We will not sell, rent, or share your information with third parties for marketing purposes.

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3. How We Store and Protect Your Data

  • Your information is stored securely in our booking system.

  • We use appropriate technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction of your data.

  • Access to personal data is restricted to authorised staff members only.

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4. Sharing Your Information

We may share your information with trusted third parties only when necessary to provide our services, such as:

  • Payment processors (for secure transactions)

  • IT service providers (for website and booking system maintenance)

All third parties are required to keep your information secure and use it only for the purposes we specify.

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5. How Long We Keep Your Data

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, or as required by law.

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6. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of your details if they are inaccurate

  • Request deletion of your information where applicable

  • Object to or restrict our processing of your data

  • Withdraw consent at any time (if consent is the legal basis for processing)

To exercise your rights, please contact us using the details below.

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7. Cookies

Our website may use cookies to improve your browsing experience and remember your preferences. You can control cookies through your browser settings.

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8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Yorkshire Car Care
Email: yorkshirecarcare@hotmail.com
Phone: 07711771665
 

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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